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Do people trust AI? Here is the answer!

20.06.2023 03:26 AM
Do people trust AI? Here is the answer!
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Do people trust AI? Here is the answer!

There are many studies that feared the entry of artificial intelligence into many fields, but a new survey conducted by the "Savanta" marketing research organization that included 5 thousand people from different countries of the world indicated a clear divergence in public opinions towards some technologies.

The study said that there is general acceptance of artificial intelligence in areas related to customer service, as two-thirds of respondents, or 67 percent, agreed that artificial intelligence has the potential to improve customer service for the companies they interact with.

More than half of the public, or 54 percent, said that companies that use AI technologies provide better benefits to customers than companies that do not.

And 64 percent said that they expect to operate most of the major departments within organizations using artificial intelligence within the next ten years.

However, this confidence does not extend to the banking sector, as 68 percent of the respondents said that they trust the human element in banks more than artificial intelligence techniques, especially in requesting personal loans.

And the matter is not much different with regard to medicine, as 74 percent said that they trust the diagnosis of human doctors more than the diagnosis of technologies that rely on artificial intelligence.

Opinions are almost evenly divided towards self-driving cars, with 51 percent unanimously agreeing that a self-driving car is able to make a more ethical decision than a human driver, especially with regard to accidents and alerting to traffic lights.

The survey revealed the majority's concerns about artificial intelligence, with 86 percent stating that they feel that artificial intelligence is capable of developing itself to behave in an unethical manner.

The study indicated that 30 percent are concerned about artificial intelligence “enslaving” humanity.

These results reflect a clear difference of opinion regarding the expansion of the adoption of artificial intelligence technologies, which carries with it both benefits and risks.

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