image of this article category

How AI is Transforming Both Mobile Phones and Telecom Networks

20.06.2024 05:30 AM
How AI is Transforming Both Mobile Phones and Telecom Networks
dooklik website logo
share this article on facebook
share this article on twitter
share this article on whatsapp
share this article on facebook messenger
How AI is Transforming Both Mobile Phones and Telecom Networks
As mobile phones become increasingly smarter with advanced artificial intelligence (AI) capabilities, the telecom networks supporting these devices are also evolving. Recently, Apple joined Samsung and Google in enhancing their handsets with AI, aiming to improve user experience and functionality. However, the surge in AI usage means that phones will generate and process more data, which could strain existing mobile networks. To manage this challenge, telecom operators are integrating AI into their infrastructure, ensuring they can handle the increased data demands efficiently.

Apple's introduction of "Apple Intelligence," set to enhance the Siri chatbot, is designed to make iPhones more intuitive and responsive. This follows similar advancements by Samsung with Galaxy AI and Google with Gemini AI for their Pixel phones. As these AI-powered features become standard, the amount of data processed by mobile phones will increase significantly. This heightened data generation puts pressure on mobile networks, such as the UK's O2, EE, Vodafone, and Three, to maintain high service standards. To address this, telecom operators are turning to AI. According to Ian Fogg, director of network innovation at CCS Insight, AI is used to manage radio frequencies dynamically and optimize the performance of cell towers. This helps ensure a consistent level of service while reducing energy consumption during periods of low demand.

AI's role in telecom networks is becoming more prominent globally. For instance, Korea Telecom uses AI to identify and resolve faults within a minute, significantly improving network reliability. In the US, AT&T employs predictive AI algorithms to anticipate and mitigate potential network issues based on historical data. Operators like Vodafone are using AI digital twins—virtual replicas of real-world equipment—to monitor network performance continually. AI also helps manage energy use in data centers, optimizing cooling and storage capacities. The rise in data due to AI usage is also driving investments in 5G Standalone networks, which offer higher speeds and capacity. However, some experts believe that even 5G may not be sufficient to meet future AI demands, pointing towards the need for 6G technology, expected to roll out around 2028.

Customer service is another area where AI is making a significant impact. The Global Telco AI Alliance, comprising major operators like Deutsche Telekom and SK Telecom, aims to develop an AI chatbot tailored for telecom customer service. This chatbot will handle common customer queries, freeing up call center staff to tackle more complex issues. Vodafone's partnership with Microsoft's Azure OpenAI Service exemplifies this trend. Vodafone's digital assistant, Tobi, interacts with millions of customers monthly, reducing the need for human intervention and improving customer satisfaction. Scott Petty, Vodafone's chief technology officer, highlights that AI enables employees to focus on more creative and impactful tasks, enhancing overall efficiency and customer experience. AI's potential to democratize access to advanced technology in emerging markets is also noteworthy, as it can provide these regions with tools to accelerate development and close the digital divide.

The integration of AI into both mobile phones and telecom networks marks a significant step forward in enhancing user experience and operational efficiency. While the increased data demands pose challenges, the adoption of AI by telecom operators ensures that networks can handle these pressures effectively. Additionally, AI's role in customer service is transforming how telecom companies interact with their customers, leading to better service and satisfaction. As AI continues to evolve, it promises to make networks greener and more efficient, benefiting both users and the environment.
Related Articles
doolik website logo
In Scotland's rugged hills, where mobile phone signal is often patchy, accessing help in emergency situations can be a daunting challenge. However, a groundbreaking trial in Tarfside, Angus, is aiming to revolutionize rescue efforts by testing the feasibility of deploying pop-up mobile phone networks using drones. This innovative approach not only addresses the communication hurdles faced in remote areas but also enhances the efficiency and effectiveness of mountain rescue operations.
doolik website logo
World Telecommunications Day, observed on May 17th, marks a significant event in the realm of global communications. Established by the International Telecommunication Union (ITU), this day commemorates the founding of the ITU and highlights the vital role of telecommunications in fostering international cooperation and societal advancement. As technology continues to evolve, the importance of seamless, reliable communication systems has never been more apparent. This day provides an opportunity to reflect on the progress made and the challenges that lie ahead in ensuring universal access to these crucial services.
doolik website logo
TV channels should have an application for smart TVs because it would provide viewers with more convenience and flexibility in accessing their favorite content. With an app, viewers could easily browse through different channels, search for specific shows or movies, and even set reminders for upcoming programs. This would eliminate the need for viewers to constantly switch between different channels on their TV remote, making the viewing experience more seamless.
Live Video Streaming
Live video streaming lets you engage with your audience in real time with a video feed. Broadcast your daily show to your audience with no limits, no buffering and high quality videos. Reach all devices anytime anywhere with different video qualities that suits any device and any connection.
The website uses cookies to improve your experience. We’ll assume you’re ok with this, but you can opt-out if you wish.